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CUSTOMER SERVICE FOR YOUR SHOPFITTING
Service and maintenance: Maintaining the function and value of your counter
Regular maintenance helps maintain the functionality, energy efficiency and value of your fresh food counter. Regular servicing not only allows for early detection of any potential damage that may arise over time but also enables our service technicians to promptly address them in a cost-effective manner. Cost-intensive downtime can thus usually be eliminated.
Support and helpline
The KRAMER service team provides expert support for all aspects of your fresh food counter.
Whether you are looking for an answer, help, spare part or support: Get in touch at firstname.lastname@example.org or call us on +49 7665 9359-111.
Your enquiry will be forwarded to one of our expert service representatives who will contact you shortly.
Maintenance and inspections
Regular maintenance helps to maintain the functionality, energy efficiency and value of your fresh food counter.
- A specialist performs maintenance on the contractually specified components at intervals that you determine.
- Upon request, all legally required inspections are conducted during the maintenance activities.
- We are responsible for scheduling and coordinating maintenance. You do not need to do anything else.
Repairs and troubleshooting
In the event of a failure or repair requirement, prompt rectification of the fault is crucial to minimise the impact on your processes.
- If your counter already has a KRAMER remote connection, the initial error analysis is carried out online.
- If an on-site appointment is required, our competent service staff are usually able to rectify faults during the first visit.
- The utilisation of cutting-edge software and mobile end devices ensures prompt on-site order processing.
- Frequently needed wear parts are included as standard equipment in every service vehicle.
Needless to say, we guarantee the long-term and dependable availability of spare parts for your refrigerated counter.
To ensure the highest level of reliability for your system, we strongly recommend using original spare parts only. It is essential that the spare parts are promptly available on site and installed with competence and expertise. But do not worry, we will gladly take care of it for you! And, if you want, we can arrange express shipment.